Dear Mr Khoo,
My mother Lilik Tjitraningsih underwent total thyroidectomy on 17 February. I’m writing this email to thank you for taking good care of my mother. She is recovering very well and is able to do her usual daily activities without any problem.
The doctor we met here in our home country, explained that my mom was “suffering from malignant tumor”, among others. Since our family had very little experience with “serious” medical issues and my mom is leading a generally healthy life all these years without serious complaints, even our extended family was concerned upon hearing this. All these worries were eased out when we finally heard your thorough explanation and encouraging words (and also when we found out that my mom’s thyroid nodule is benign).
Once again, thank you so much for the amazing service!